Thank you for shopping at Exert Records. We are committed to delivering high-quality digital products. Please review our refund policy carefully:
Digital Products and Right of Withdrawal
Due to the nature of digital products, all sales are final once the download has begun. By purchasing, you agree to the immediate download of your product and acknowledge that you waive your 14-day right of withdrawal under EU consumer law.
Support and Defective Products
If you experience issues with your purchase, such as a defective file or technical difficulties, please contact us at support@exertagency.com. We will work with you to resolve the issue, which may include:
- Providing replacement files,
- Resolving technical errors, or
- Issuing a refund, if necessary, as required by EU law.
Exceptions
In rare cases, such as accidental duplicate purchases or payment processing errors, we may offer refunds at our discretion. Please contact us within 7 days of purchase and provide:
- Your order number or proof of purchase, and
- A detailed description of the issue.
Contact Us
If you have any questions about this policy, please contact us at support@exertagency.com.